Frequently Asked Questions

Our most frequently asked questions are answered here. If you still have questions, please contact us at support@ergosportive.com.

ErgoSportive™ App Functions

Open the login page, enter your email address and password, and click Login. This will prompt a new authentication code/captcha page allowing you to complete registration of your account.

 

If you know your current password, click "Reset Your Password" on the "Setting" page and follow the instructions on the page to reset your password.

If you do not remember your current password, click on "Forgot password?" on the login page and follow the instructions to reset your password.

 

At this time you may not change your Email address. If you would like to change your email, please register a new account and then reconnect your ErgoSportive™.

Click on "Personal Information" on the settings page, click on "Delete Your Account" and follow the instructions on the page to delete your account. You will not be able to recover your account and data after deletion. Note that if you want to save your Sleep Data you should download it before deleting your existing account.

 

Before connecting, please confirm that your phone's Bluetooth is on. Next confirm that the bed is powered on. Allow ErgoSportive™ to connect to your Bluetooth, camera, and location permissions. Once confirmed, perform the following steps:

1. Click on "Bed Settings" on the settings page, then click on "Connect a New Bed" to enter the code scanning page. 

2. Scan the QR code.

3. Follow the instructions on the page to complete the personal information, then you can complete the pairing.

If the QR code has been lost, you can click "Search Beds" on the code scanning page to connect to a nearby smart bed.

 

Use your phone’s QR code scanner tool or camera and point it at the QR code to scan. If it does not scan successfully; click the “Search Beds” button at the bottom of the scan page to search for nearby devices via Bluetooth; select the corresponding device  and click Connect.

This may occur if the bed's power is disconnected or if the bed is connected to another account. Please confirm the bed is connected to a power supply and that the bed is not already connected to another account.  Should this not resolve the issue, please contact customer support.

 

This may occur if the user's wifi or cellular network is disconnected. If the network connection is normal, please close and re-open the app tofor connect the bed.

 

Click on "Bed Settings" on the "Settings" page, then click on "Disconnect Bed" to confirm. You will not be able to view reports after disconnecting the bed. Note that if you want to save your Sleep Data you should download it before disconnecting the bed.

Ensure that Bluetooth is switched on. The ErgoSportive™ app will automatically sync the sleep data when you first open it each day. If the sleep data is not automatically synced, click on "sync" to manually sync the sleep data.


Before syncing your Garmin® data, please make sure you have an authorized Garmin® account. Select the button for " Go to Garmin Connect to Set Up " to sync data; users can also manually open the "Connect" app to sync data.

As account data is not interchangeable in some countries/regions, please make sure that your Garmin account is registered in a country/region that is covered by our service; or contact our customer service team for assistance.

 

Due to differences in algorithms and data rounding, errors within 1-3 are normal. To ensure consistency, please make sure that the data in ErgoSportive™ is up to date and synched to your Garmin® in a timely manner. If your ErgoSportive™ is new, it may take up to 7 days to calibrate, during which time Sleep Data will continue to improve.

Synced data will be saved in the app and can be viewed at any time from any location. Unsynced data from your ErgoSportive™ smart bed needs to be synced before it can be viewed in the APP. Be sure to sync your ErgoSportive™ smart bed and app at least once every seven days to avoid data loss. 

 

Deleting data in the app will delete the Sleep Report and all related data from the ErgoSportive™ app and database permanently. Any current data stored in the ErgoSportive™ smart bed that has not been synced will remain.  Data in the ErgoSportive™ smart bed will be automatically deleted after 7 days unless synced prior.

First confirm that your bed is connected to the app. If it is not connected, please connect to the bed. If the bed is already connected, please check and make sure Bluetooth is enabled.

 

Click the Share button on the home page to share your report via email with your coach, trainer, physician or others. To share your report click "Data & Sharing Settings" on the setting page, then click "Sharing Settings", select " Share with Other", click on "+ Share Your Report" . In order to view your Sleep Report the other person will need to download the app and create an ErgoSportive™ account. They can view your report at "Shared with You" on the "Sharing Setting" page.

Note that this function only applies to queen beds or two singles that are synced to create a split king. If your bed is a single bed, this function will not be displayed. Click on "Bed Settings" on the "Settings" page, then click on "Authorize Bed." If you had previously chosen a double bed for one person, you will need to select a side for yourself prior to authorizing others to use it. Other users can then download and open the ErgoSportive™ app and go to the "Authorize Bed" page to scan the QR code you shared to complete authorization. Please note that only one side can be authorized at a time. Attempting to pair both sides of the bed to different users at the same time will result in an error.

 

On the Settings page, click on "Help Center" and then "Send a Support Request" to tell us the problem you are experiencing. On the detailed data page, click on "Submit Feedback" at the bottom of the page to give us feedback on your sleep data related issues.

 

After successfully authorizing your Spotify account, you may start your Spotify music and playlists through the ErgoSportive app which causes Spotify to wake and play in the background. Music will continue to play even after closing the ErgoSportive™ app.  In order to stop Spotify playing music you must close out of the Spotify app.

 

Yes, to confirm that all functions and connections for your ErgoSportive bed are working properly you may run the hardware self-test function on the hardware self-test page of the app. This will cause the head component and foot component to rise and flatten briefly and the massage component will vibrate briefly. Upon completion, results for test will be displayed.

ErgoSportive™ Bed Functions

The ErgoSportive™ is designed to be very energy efficient.  We utilize a zero standby power system so that even if the bed is always powered on, the power consumption is very low, similar to the clock on a microwave. 

In the event that you experience a power outage while your ErgoSportive™ is in a raised position (zero-g, elevated head or foot) you may return to bed to a flat position without power with the simple press of a button on the underside of the bed.  Please reference your user manual regarding this function.

The ErgoSportive™ app utilizes Bluetooth technology to communicate with the ErgoSportive™ bed. Effective range varies based upon your device but has a typical range of approximately 30 feet.

Your data is stored in the ErgoSportive™ bed 7 days. Therefore a sync should be performed between the bed and the app no less than every seven days to avoid loss of data. Once the data is synced to the ErgoSportive™ app data is saved until you delete it.

You may turn off your smart phone, Bluetooth functionality or close the ErgoSportive™ app before going to bed and the ErgoSportive™ bed will continue to collect your sleep data as long as the ErgoSportive™ bed remains connected to a power supply and you remain in the bed.  Sleep data is stored in the ErgoSportive™ bed for seven days, after which data is deleted from the bed.  Therefore a sync should be performed between the bed and the app no less than every seven days to avoid loss of data. 

The ErgoSportive uses Bluetooth technology to connect with your phone and therefore does not emit any Wifi EMF signals. Do note that research concludes that electromagnetic radiation/fields do not adversely impact sleep (you can review one such published study here).   

Orders & Shipping

All beds and mattresses are shipped free of charge. Pillows and accessories are shipped free of charge if ordered with a bed or mattress, otherwise, shipping is calculated at checkout.

 

You should have received a confirmation email after your purchase has shipped that included tracking information. If you cannot locate it, you can always call Customer Service at 1-888-920-0786 for assistance.

Currently we ship to the contiguous United States only.  We are working on cost effective shipping solutions to be able to ship to Hawaii, Alaska and U.S. territories and hope to add those locations soon.  We do not currently ship outside of the U.S..

 

The ErgoSportive bed is shipped in three packages, (two for the base and one for the headboard). All pieces are packaged in heavy-duty cardboard. The bed is designed to be easily assembled by two people. ErgoMattresses are rolled and compressed and sealed inside a plastic bag to protect it from moisture.

The ErgoSportive is designed as a complete sleep system with the integrated LED headboard. We understand that you may want to use the ErgoSportive base with your existing bed and will accomodate such requests as best possible. If you would like to order the bed without the headboard, please contact our customer service team.  Please note that if you intend to use the ErgoSportive base on your existing bed frame, you will need to verify that it will fit within your existing frame and not exceed the weight limits.

Orders are shipped via FedEx Ground and typically arrive within 2-6 days depending on your location.  We do require a signature for delivery for the ErgoSportive bed. If you ordered multiple items, such as a bed and mattress and/or pillows, we do try to coordinate delivery of all items together or as close together as possible.

We've partnered with local third-party logistic partners to offer this service which can be added to your cart when ordering a bed or mattress.  If selected, you will receive a separate email from the logistics partner to schedule a professional team to visit your home, at a date and time of your choosing, to disassemble and remove your old mattress and and/or box spring while disposing of them in the most environmentally friendly method available. Note that for California residents this charge will be removed at checkout.

Yes. We offer financing for up to twelve (12) months through our financing partner Shop Pay.  Details can be found on our product pages and the details section during checkout.  

Returns

Mattresses may be returned after a required thirty (30) day trial of sleeping in your bed and up to 100 days after purchase. 

The ErgoSportive bed may be returned within thirty (30) days of receipt.

We do not accept returns on pillows.

A 15% restocking fee and return shipping costs are at the customer's expense.

To cancel or change your order, please contact Customer Service at 1-888-920-0786 as soon as possible, as we typically process and ship orders the day after they are placed.

Refunds for canceled orders are processed immediately but may take up to 60 days to appear on your credit card statement. Refunds for returned items are processed within five business days of receipt and inspection.

If any of your items are damaged, you may refuse the shipment or keep the items. Be sure to note any damage or problems on the delivery receipt. If you discover damage after, please contact Customer Service at 1-888-920-0786.